When will my order be shipped?
SUPRATECHNIC PTE LTD will not ship out your orders immediately on the same day they are placed. Orders will be processed for shipment on the following business day once payment is received. Once you placed and paid for your order, your ordered merchandise will be delivered to your designated delivery address in 3-5 days (including Weekends & Public Holidays) after the parcel has been dispatched from our warehouse.
What is the exchange policy and processes?
All goods sold are non-refundable.
Exchange must be done within seven (7) working days starting from the day the goods are delivered to you. You may exchange your order (or items) for any of the following reasons:
Your product does not match the description mentioned in the website.
You received the wrong item in your package.
For products that are defective or damaged upon arrival.
And the general requirements for exchange are as follows:
You have proof of purchase (order invoice number and receipt).
The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
To inspect the color of the product, the external packaging (sleeves) will display the color that you have purchased. All sealed boxes must not be opened.
The product must not have been used or installed or had any data inputted.
Under what conditions is/are the product non-exchangeable:
In the interest of hygiene and customer experience, products cannot be returned unless they are unopened and in their original packaging and seal.
Limited Local Warranty For Product
THIS LIMITED LOCAL WARRANTY ("this warranty") DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANT-ABILITY. WHETHER BY STATUE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.
Supratechnic (Singapore) warrants that the Products will be free from defects in material and major workmanship for a period of twelve (12) months from the date of purchase. Please retain your invoice as a proof of purchase as the product serial number will be validated for warranty coverage. Serial number being found inside the sleeves of the outer packaging.
All warranties hereunder are conditioned upon proper use of the Products in the application for which they are intended, and no warranty shall apply to:
any product modification, installation, service or repair made by individual or on behalf of Supratechnic (Singapore) or any other third parties, other than by Supratechnic (Singapore), without the written approval of Supratechnic (Singapore) ; or
Product damage caused by accident, neglect, or any cause other than ordinary use.
In any event that the Products warranty expires, a diagnosis / administrative service charge of SGD$50 will be imposed.
How do I track the delivery status of my order?
Our office will contact you to make sure you are at home.
What's your warranty policy?
Supratechnic (Singapore) warrants that the Products will be free from defects in material according to products.
1 Year Warranty
a. Air Visual Pro
2 Years Warranty
a. Cleanzone Series
3 Years Warranty
Please retain your invoice as a proof of purchase as the product serial number will be validated for warranty coverage. Serial number being found inside the sleeves of the outer packaging.
What to do if my items are damaged or missing from the package?
If you have any issues with your order (damaged items, missing items, or wrong items), we will provide you with a replacement within 30 days of your order date.
First in Air Quality
IQAir Air Purifier FAQs
What sets IQ apart from other air purifier manufacturers?
1.Do the IQAir Air Purifiers produce ozone?
No. Ozone is a powerful lung irritant that is produced by other air purifiers and ozone generators but not in the IQAir air purifiers. IQAir purifiers do not generate any ozone so you can enjoy fresh, ozone-free air every time you use your air cleaner. All units are certified with the IAACM (International Association of Air Cleaner Manufacturers) and are approved by the California Air Resource Board (CARB), which maintains stricter air quality and ozone emissions standards for home appliances in California than even the U.S. Environmental Protection Agency.
2.How quiet is an IQAir Air Purifier?
IQ air purifiers, like the IQAir HealthPro Plus, are extremely quiet because of their ultra modern design. IQAir air purifiers feature unique double-walled housing to reduce sound transmission and eight shock absorbers to reduce vibration. IQAir follows the ISO 3744 standard for measuring the decibels. Each unit has a variable fan with 6 speed settings, and with a redesigned New Edition fan, IQAir purifiers are quieter than ever. Below lists the decibel levels for each speed that apply to nearly all IQAir air cleaners:
Speed 1 – 25
Speed 2 – 36
Speed 3 – 44
Speed 4 – 50
Speed 5 – 54
Speed 6 – 59
3.How much energy do the IQAir Air Purifiers use?
Even though they are powerful machines, each model is extremely energy efficient. IQ Air air purifiers achieve outstanding energy efficiency by including a very efficient fan and an advanced fan control set-up in every unit. As a result, it costs only pennies a day to run them. Typically power consumption for each model ranges from 27W on low to 215W on the highest setting.
4.What is the difference between a standard HEPA filter and the IQ HyperHEPA filter?
All HEPA filters are tested, measured and held to the standard filtration rate of 99.97% of all particles 0.3 microns and larger. This is the U.S. HEPA standard, but in the EU, there are actually different levels of HEPA that use particles 0.22 or smaller as the baseline size. The majority of ultrafine particles are actually even smaller than 0.3 microns, so the HyperHEPA filters have been designed to filter particles as small as 0.003 microns and can remove 100 times more allergens than regular air cleaners. For specific filtration rates of each type of HEPA filter IQ uses in each of its air purifiers, please refer to the specifications chart on each product page.
5.What particles do the IQAir Air Purifiers remove?
Each IQAir air purifier filters out harmful airborne allergens like mold spores, pollen, animal dander, dust, and tobacco smoke from your indoor air. Additionally, you can upgrade many of the IQAir air purifier models to include protection against gaseous chemicals, fumes, odors, and Volatile Organic Compounds (VOCs), with additional filters. So regardless of your filtration needs, there is an IQAir to meet them.
6.How many filters do the IQAir HealthPro series air purifiers use?
Both the IQAir HealthPro and the HealthPro Compact include a HyperHEPA filter which absorbs 99.97% of airborne particles as small as 0.3 microns and a PreMax Pre-Filter which can remove over half of all particles 0.3 microns or larger, before they even reach the HEPA filter. The IQAir HealthPro also has an optional V5 filter, which uses 5 lbs. of blended activated carbon for gaseous chemical and odor control. The IQAir HealthPro Plus comes standard with the IQAir patented HyperHEPA filtration, PreMax pre-filter, and a V-5 Cell Gas and Odor filter.
7.How many filters does the IQAir GC or GCX air purifier use?
IQAir offers several GC and GCX air purifiers to choose from, including the IQAir GC VOC, IQAir GC Multi-Gas, IQAir GC Chemisorber, and IQAir GC AM. For each, they also offer GCX versions of these air purifiers, which have even larger filter cartridges and are best suited for larger, commercial spaces that require specialized gas, odor, vapor and smoke control. Each IQAir GC Series air purifier focuses on specific filtration needs and contains three stages of air filtration. The IQAir MultiGas GC Series air purifiers include one HEPA-type pre-filter, four specialized gas cartridges and four post-filter sleeves to effectively capture a broad range of airborne pollutants.
8.How do I know when to change the filters?
Each unit comes equipped with a digital monitor that lets you know when it is time to replace the filters. The topside control panel has lights labeled F1, F2, and F3. Green light indicates the filters are good. Once the light turns orange, this is an indication that the filter is down to 20% of its effective life. A red light indicates it is time to replace the filter, NOW. Specific replacement times for each individual filter varies, but generally prefilters will have to be changed first, then carbon filter or cartridges and lastly, HEPA filters.
If you’re not using your IQAir air purifier, there are a couple things to keep in mind. While not in use, HEPA and prefilters will pick up right where they left, meaning unless you’re actually using the machine, the filters are basically in holding pattern. This isn’t so with carbon filters. Even if you’re not using your machine, activated carbon will continue to pull in pollutants from the air around it. So over time, these filters will very slowly continue to adsorb pollutants, and when you begin actively using your machine again, the filter life will not be as long as listed on the control panel. If you know you won’t be using your machine for a longer period of time, you can keep carbon filters “fresher” by sealing them away in a plastic bag. This can eliminate any air flowing through them and dramatically decrease or even stop the adsorption process.
9.How do I change the filters in the IQAir Air Purifiers?
Changing the filters for any IQAir unit is simple. Every IQAir purifier features a revolutionary modular tower design which snaps open to allow easy access to all filters in a matter of seconds. Disconnect the system from the power supply before opening the unit. Then simply un-snap the arms of the unit, and remove the segment holding the filter(s) you want to replace. Pull out the dirty filter, replace with a clean one, and snap back into place. Replacing a filter has never been easier!
10.How many filters are included in the IQAir Commercial grade air purifiers?
IQAir features a few commercial grade air purifiers, including the GCX models as well as the IQAir Dental Pro and the IQAir Cleanroom H13. The IQAir Cleanroom H13 includes a 75 sq. ft. mini-pleat fine dust pre-filter and a 81 sq. ft. HyperHEPA filter. The IQAir Dental Series air purifiers contain one HEPA-style pre-filter, two Mercury Cartridges, two Multi Gas Cartridges, and four post-filter sleeves.
11.What is the difference between an IQAir GC and GCX air purifier?
Both models are nearly identical, but the main differences between comparable GC and GCX models are the amount of filter media and size. GCX units, overall, contain more filter media than comparable GC models and are best used in commercial or industrial filtration settings. This means a few things. First, GCX models can run longer on the same set of filters, so replacement is less frequent. GCX models also have a slightly higher CFM since they have to push the air through more filter material and overall, are taller (to accommodate larger filter canisters). With this larger size comes a slightly higher price, but aside from one model being larger than the other, they are very similar machines in terms of performance.
12.Are IQAir HEPA Air Purifiers effective for individuals with Multiple Chemical Sensitivity?
Absolutely! The IQAir MultiGas GC air purifier offers excellent, well-rounded protection for individuals suffering from Multiple Chemical Sensitivity. Specialized carbon, a HEPA pre-filter, and electrostatically charged post-filter sleeves trap the widest range of particles while oxidizing more chemical pollutants than nearly any other air purifier available. This is why we’ve rated the IQAir GC MultiGas as Best in Class for MCS.
13.Does my air purifier come with casters?
This has changed from the past, so now ALL IQAir air purifiers come with casters that can be installed when you receive the machine. The ONLY machine that now lacks casters is the H13 Clean Room air purifier.
14.What type of warranty comes with the IQAir Air Purifiers?
Depending on the model you choose, IQAir units are covered by a one, two, or five year warranty. IQAir warranties provide protection against defects in material or workmanship, but do not cover misuse or abuse of the unit nor filters. Please check with the respective office.
15.What sets IQ apart from other air purifier manufacturers?
The American Lung Association chose IQAir as their partner for indoor air quality. It doesn’t stop there; IQ Air was also chosen by Hong Kong Hospital Authority as the only air cleaner strong enough to fight against SARS. IQAir was the provider of air purifiers for athletes during the 2008 Beijing Games and also works with Extreme Makeover Home Edition in providing in home air purifiers for families who need quality air filtration. Additionally, you can find IQAir air purifiers in homes, businesses, and government installations around the world.