Question 1

Do the IQAir Air Purifiers produce ozone?

Accepted Answer

No. Ozone is a powerful lung irritant that is produced by other air purifiers and ozone generators but not in the IQAir air purifiers. IQAir purifiers do not generate any ozone so you can enjoy fresh, ozone-free air every time you use your air cleaner. All units are certified with the IAACM (International Association of Air Cleaner Manufacturers) and are approved by the California Air Resource Board (CARB), which maintains stricter air quality and ozone emissions standards for home appliances in California than even the U.S. Environmental Protection Agency.

Question 2

How quiet is an IQAir Air Purifier?

Accepted Answer

IQ air purifiers, like the IQAir HealthPro Plus, are extremely quiet because of their ultra modern design. IQAir air purifiers feature unique double-walled housing to reduce sound transmission and eight shock absorbers to reduce vibration. IQAir follows the ISO 3744 standard for measuring the decibels. Each unit has a variable fan with 6 speed settings, and with a redesigned New Edition fan, IQAir purifiers are quieter than ever. Below lists the decibel levels for each speed that apply to nearly all IQAir air cleaners:
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Speed 1 – 25
Speed 2 – 36
Speed 3 – 44
Speed 4 – 50
Speed 5 – 54
Speed 6 – 59

Question 3

How much energy do the IQAir Air Purifiers use?

Accepted Answer

Even though they are powerful machines, each model is extremely energy efficient. IQAir air purifiers achieve outstanding energy efficiency by including a very efficient fan and an advanced fan control set-up in every unit. As a result, it costs only pennies a day to run them. Typically power consumption for each model ranges from 27W on low to 215W on the highest setting.

Question 4

What is the difference between a standard HEPA filter and the IQ HyperHEPA filter?

Accepted Answer

All HEPA filters are tested, measured and held to the standard filtration rate of 99.97% of all particles 0.3 microns and larger. This is the U.S. HEPA standard, but in the EU, there are actually different levels of HEPA that use particles 0.22 or smaller as the baseline size. The majority of ultrafine particles are actually even smaller than 0.3 microns, so the HyperHEPA filters have been designed to filter particles as small as 0.003 microns and can remove 100 times more allergens than regular air cleaners. For specific filtration rates of each type of HEPA filter IQ uses in each of its air purifiers, please refer to the specifications chart on each product page.

Question 5

What particles do the IQAir Air Purifiers remove?

Accepted Answer

Each IQAir air purifier filters out harmful airborne allergens like mold spores, pollen, animal dander, dust, and tobacco smoke from your indoor air. Additionally, many of the IQAir air purifier models like GC Mulitigas and HealthPro 250 are built to remove harmful gaseous chemicals, fumes, odors, and Volatile Organic Compounds (VOCs). So regardless of your filtration needs, there is an IQAir to meet them.

Question 6

How do I know when to change the filters?

Accepted Answer

Each unit comes equipped with a digital monitor that lets you know when it is time to replace the filters. The topside control panel has lights labeled F1, F2, and F3. Green light indicates the filters are good. Once the light turns orange, this is an indication that the filter is down to 20% of its effective life. A red light indicates it is time to replace the filter, NOW. Specific replacement times for each individual filter varies, but generally prefilters will have to be changed first, then carbon filter or cartridges and lastly, HEPA filters.
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If you’re not using your IQAir air purifier, there are a couple things to keep in mind. While not in use, HEPA and prefilters will pick up right where they left, meaning unless you’re actually using the machine, the filters are basically in holding pattern. This isn’t so with carbon filters. Even if you’re not using your machine, activated carbon will continue to pull in pollutants from the air around it. So over time, these filters will very slowly continue to adsorb pollutants, and when you begin actively using your machine again, the filter life will not be as long as listed on the control panel. If you know you won’t be using your machine for a longer period of time, you can keep carbon filters “fresher” by sealing them away in a plastic bag. This can eliminate any air flowing through them and dramatically decrease or even stop the adsorption process.

Question 7

How do I change the filters in the IQAir Air Purifiers?

Accepted Answer

Changing the filters for any IQAir unit is simple. Every IQAir purifier features a revolutionary modular tower design which snaps open to allow easy access to all filters in a matter of seconds. Disconnect the system from the power supply before opening the unit. Then simply un-snap the arms of the unit, and remove the segment holding the filter(s) you want to replace. Pull out the dirty filter, replace with a clean one, and snap back into place. Replacing a filter has never been easier!

Question 8

Are IQAir HEPA Air Purifiers effective for individuals with Multiple Chemical Sensitivity?

Accepted Answer

Absolutely! The IQAir GC MultiGas Purifiers offers excellent, well-rounded protection for individuals suffering from Multiple Chemical Sensitivity. Specialized carbon, a HEPA pre-filter, and electrostatically charged post-filter sleeves trap the widest range of particles while oxidizing more chemical pollutants than nearly any other air purifier available. This is why we’ve rated the IQAir GC MultiGas as the Best in Class for MCS.

Question 9

What sets IQAir apart from other air purifier manufacturers?

Accepted Answer

The American Lung Association chose IQAir as their partner for indoor air quality. It doesn’t stop there; IQ Air was also chosen by Hong Kong Hospital Authority as the only air cleaner strong enough to fight against SARS. IQAir was the provider of air purifiers for athletes during the 2008 Beijing Games and also works with Extreme Makeover Home Edition in providing in home air purifiers for families who need quality air filtration. Additionally, you can find IQAir air purifiers in homes, businesses, and government installations around the world.

Question 10

When will my order be shipped?

Accepted Answer

Scientific & Industrial Instrumentation Pte Ltd does not ship orders on the same day they are placed. Orders are processed on the next business day after payment is received. Once dispatched from our warehouse, delivery to your designated address will take approximately 4–5 days (excluding weekends and public holidays).

Question 11

What's your warranty policy?

Accepted Answer

SCIENTIFIC & INDUSTRIAL INSTRUMENTATION PTE LTD warrants that the Products will be free from defects in material according to products.  
1-Year Warranty 
 • Air Visual Pro 
 • Atem Car 
 • Atem Personal

2-Years Warranty (Commercial Use Only)

• HealthPro Series 
 • GC Multigas 
 • Atem X

3-Years Warranty (Residential Use Only) 
 • HealthPro Series  
 • GC Multigas  
 • Atem X

Please retain your invoice as proof of purchase. The product serial number will be used to validate warranty coverage and can be found inside the outer packaging sleeve.

Limited Local Warranty for Product

THIS LIMITED LOCAL WARRANTY ("this warranty") DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANT-ABILITY. WHETHER BY STATUE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.

SCIENTIFIC & INDUSTRIAL INSTRUMENTATION PTE LTD warrants that products will be free from defects in material and major workmanship for the applicable warranty period stated under “What’s your warranty policy?” from the date of purchase. Please retain your invoice as proof of purchase, as the product serial number will be validated for warranty coverage. The serial number can be found inside the outer packaging sleeve.

All warranties hereunder are conditioned upon proper use of the Products in the application for which they are intended, and no warranty shall apply to:

1. Any product modification, installation, service, or repair performed by any party other than SCIENTIFIC & INDUSTRIAL INSTRUMENTATION PTE LTD without prior written approval. 
2. Product damage caused by accident, neglect, or any cause other than ordinary use. 
3. In any event that the Products warranty expires, a diagnosis or administrative service charge will apply.

Question 12

What is the exchange policy and processes?

Accepted Answer

All goods sold are non-refundable.

Exchanges must be requested within seven (7) working days from the date the goods are delivered. You may exchange your order (or items) for the following reasons:

• The product does not match the description on the website 
 • You received the wrong item 
 • The product is defective or damaged upon arrival

General requirements for exchange:

• Proof of purchase (order invoice number and receipt) 
 • Goods must be in new condition and returned in the original, unopened packaging with all original accessories (manuals, warranty cards, certificates of authenticity) and any free gifts
 • External packaging sleeves showing the product color must remain intact 
 • The product must not have been used, installed, or had any data input

Under what conditions is/are the product non-exchangeable:

• In the interest of hygiene and customer experience, products cannot be returned unless they are unopened and in their original sealed packaging.

Question 13

What to do if my items are damaged or missing from the package?

Accepted Answer

If your order arrives damaged, missing items, or includes incorrect items, please contact us immediately. We will provide a replacement within 30 days from your order date.

Authorised Distributor of IQAir

Free Delivery For Local Orders Above SGD$350 (Excl. GST)

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